Task n Fix | Reliable Handyman Services.

Privacy Policy

Privacy Policy for Task n Fix

At Task n Fix, we are committed to protecting the privacy and personal data of our users — both Clients and Service Providers. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform (mobile app and website). By accessing or using Task n Fix, you agree to the terms of this policy.

1. Information We Collect

We collect the following types of information:

A. Personal Information

Name, phone number, email address
Profile photos (optional)
Location (for service matching and GPS navigation)
Identification documents (for service provider verification)

B. Service Information

Services offered and booked
Job completion status
Ratings and reviews

C. Device and Usage Information

IP address, browser type, device identifiers
App usage logs (pages viewed, time spent, error reports)

D. Financial Information

Mobile money details or bank account for provider payouts
Payment confirmations and transaction records

2. How We Use Your Information

We use your information to:

Facilitate bookings between Clients and Service Providers
Process payments and withdrawals securely
Provide location-based services
Communicate updates, confirmations, and support
Prevent fraud, verify identities, and enforce platform rules
Improve and personalize user experience
Comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share data in the following ways:

With other users (e.g., Clients see Fixer profiles and vice versa)
With third-party service providers (e.g., payment processors)
With regulators or authorities if required by law
In case of a merger or acquisition involving Task n Fix (you will be notified)

4. Data Retention

We retain your data as long as your account is active and for a reasonable period thereafter to:

Resolve disputes
Comply with legal obligations
Support audit and fraud prevention

5. Security

We implement reasonable security measures to protect your data, including:

Encrypted transmission (HTTPS)
Secure storage of sensitive data
Access controls and role-based permissions

However, no system is completely secure. You are responsible for maintaining the confidentiality of your login credentials.

6. Your Rights and Choices

You have the right to:

Access or update your information via your profile
Request deletion of your account and personal data
Opt out of marketing messages (SMS, email)
File a complaint with the Zimbabwean data protection authority (if applicable)

7. Cookies and Tracking

We use cookies and similar technologies to:

Remember user preferences
Analyze usage patterns
Improve app functionality

You can manage cookie settings via your browser.

8. Children’s Privacy

Task n Fix is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

9. International Transfers

All data is primarily stored and processed in Zimbabwe. If your data is transferred outside Zimbabwe, we ensure it is protected under adequate safeguards.

10. Updates to this Privacy Policy

We may update this Privacy Policy to reflect changes in technology, laws, or our business model. We will notify you through the app or website when significant changes occur. Your continued use of the platform after changes means you accept the revised policy.