Help & Support
Help & Support – Task n Fix
At Task n Fix, we are committed to providing fast, friendly, and reliable support to both Clients and Service Providers. Whether you need help booking a handyman, managing your tasks, resolving a dispute, or understanding how the platform works — we’re here for you.
1. How to Get Support
You can reach our support team through the following channels:
-
Email: support@tasknfix.com
-
Phone/WhatsApp: +447909818829
-
In-App Help: Tap "Help Desk" in the app menu to chat with us or submit a request
-
Website Chat: Visit www.tasknfix.com and click the help and support link
Support hours:
Monday to Saturday: 8:00 AM – 6:00 PM
Sundays & public holidays: Emergency support only (via WhatsApp)
2. Common Support Requests
We can help you with:
For Clients:
-
Booking or rescheduling a handyman
-
Cancelling a service
-
Refund and payment issues
-
Verifying service provider details
-
Reporting a no-show or poor service
For Service Providers:
-
Profile setup and service listing
-
Managing your calendar and availability
-
Issues with payments or instant payouts
-
Client disputes or reviews
-
Account verification or deactivation
3. Self-Service Resources
Explore our growing knowledge base and FAQs in the app or website:
-
How to book a service
-
How to become a registered Fixer
-
How to request a refund
-
How to use instant payout
-
Safety tips for on-site visits
(We'll help you build this knowledge base if you're still developing it.)
4. Reporting Issues or Emergencies
If you experience:
-
Unprofessional conduct
-
Property damage or theft
-
Safety concerns
Please report immediately using the “Report an Issue” feature in the app or contact our emergency support line:
+447909818829
📝 5. Feedback and Suggestions
We value your input. Share feedback to help us improve the platform:
-
In-app via the Feedback section
-
Email us: feedback@tasknfix.com